This return policy applies to all purchases made on tbhealth.uk and aims to provide customers with a clear, transparent, and actionable return process.
- Return Request Time
1.1 Customers may request a return within 14 days of receiving the goods.
1.2 Return requests submitted after 14 days may not be processed.
1.3 Return requests must be submitted via customer service email within the deadline, along with order information.
- Return Eligibility
2.1 The goods must be in their original condition, including unused and undamaged.
2.2 The goods should, as far as possible, retain their original packaging and accessories.
2.3 If the goods show signs of damage caused by the customer or obvious signs of use, it may affect return eligibility.
- Return Request Process
3.1 Submit a return request via email and provide order details.
3.2 Customer service will review the request and respond within a reasonable timeframe.
3.3 Once approved, detailed return instructions will be provided.
- Refund Processing Time
4.1 We will initiate the refund process after receiving and inspecting the returned goods.
4.2 Refunds are typically processed within 3–7 business days (the exact time depends on the payment method).
4.3 Actual arrival time may vary depending on the bank or payment channel.
- Return Shipping Costs
5.1 If the return is due to a product defect or incorrect item shipment, we will cover the shipping costs.
5.2 If the return is due to personal reasons, the shipping costs are usually borne by the customer.
- Non-Returnable Items
6.1 Orders exceeding the 14-day return request period.
6.2 Used or damaged goods not due to quality issues.
6.3 Goods not in their original condition or with severely missing packaging (affecting resale).
- Refund Refusal or Adjustment
7.1 If the returned goods do not meet the return conditions, we reserve the right to refuse a refund or provide a partial refund.
7.2 Goods may be returned to the customer if necessary.
- Contact Information
For returns or inquiries, please contact:
Email: louiscaldwell465@hotmail.com
Phone: +44 7526 533177